Who we are
ATSHack is based in Dallas, Texas. Contact us at contact@atshack.com for any privacy question, correction, or deletion request.
What we collect
We collect different things depending on how you use ATSHack.
If you pay $1 per resume (no account)
- The resume text and job posting text you submit
- The email address you provide so we can send you the result
- The Stripe checkout session ID and payment status (Stripe handles your card details directly; we never see them)
- Server logs (IP address, request timestamp) for ~30 days for abuse prevention
The resume text and job posting text are processed by our AI pipeline and then discarded after delivery. They are not retained in our database after the email is sent.
If you create an account or subscribe to Pro
- Your email address and a hashed password (handled by Supabase Auth; we never see the plaintext password)
- Display name, if you set one
- Every resume you tailor while signed in: the source resume text, the job posting, the tailored result, the cover letter (if you generated one), and an ATS gap report
- Applications you add to the tracker (company, role, status, dates, notes, optional URL)
- STAR coach sessions: the questions, your answers, and the AI feedback
- Stripe customer ID and subscription status if you have Pro
- Pack code redemptions if you bought a 10-pack
Analytics + advertising
- Google Analytics 4 (page views, basic engagement, anonymized IP)
- Google Ads conversion tracking (when you complete a purchase, so we can measure ad performance)
What we don't collect
- Credit card details (those go directly to Stripe)
- Your social security number, government IDs, or any background-check data
- Your contact list, calendar, or anything outside this site
- Your LinkedIn / job-board credentials (we do not log into anything on your behalf)
How we use what we collect
- To generate the tailored resume / cover letter / ATS report you asked for
- To deliver it to your email and / or save it to your dashboard if you have an account
- To process your payment and manage your subscription
- To respond to support requests you send us
- To monitor service health and prevent abuse
- To measure marketing effectiveness (aggregate, not individually identifying)
We do not sell your data. We do not use your resume text or job postings to train any AI model.
Who we share data with
We use a small set of vendors that help us operate. Each one only sees the slice of data needed for their job.
- Stripe (Ireland / United States): processes payments and stores your card. Stripe privacy policy.
- Supabase (United States): hosts our database and authentication. Supabase privacy policy.
- OpenAI (United States): the AI provider that processes your resume text and job postings to generate the tailored output. We send only what is needed for the request, with retention disabled where their API permits. OpenAI privacy policy.
- Google Analytics + Google Ads: site analytics and ad attribution. Google privacy policy.
- n8n: we run our own n8n instance at n8n.stromation.com to orchestrate the AI pipeline. This is operated by us, not a third party.
How long we keep things
- One-off $1 resume requests: input text discarded after delivery; the transactional record (Stripe session ID, status, your email for delivery) is retained ~12 months for accounting and refund handling.
- Account-saved resumes: until you delete them or close your account.
- Application tracker entries: until you delete them or close your account.
- STAR coach sessions: until you delete them or close your account.
- Stripe billing records: per Stripe's retention policy and applicable tax law (typically 7 years).
- Server logs: ~30 days.
Refunds
- Annual Pro ($99/yr): 10-day money-back guarantee from the purchase date. Email contact@atshack.com within 10 days and we'll refund you in full, no questions asked.
- Monthly Pro ($15/mo): Cancel anytime and you keep access until the end of the period you already paid for. Past months are not refunded.
- Single tailorings ($1) and 10-packs ($5): Non-refundable once delivered. The product is the tailored resume, and you got it.
- If something is broken on our end: If a tailoring fails, comes out garbled, or never reaches your inbox, email us. We'll regenerate it for free or refund the charge regardless of your plan.
Your rights
Wherever you live, you can email us at contact@atshack.com to:
- Get a copy of the data we have about you
- Correct anything that's wrong
- Delete your account and all associated data
- Object to specific processing or withdraw consent
If you're in the EU / UK / EEA: GDPR gives you these rights formally. We respond within 30 days.
If you're in California: the CCPA gives you the right to know, delete, and opt out of "sale" of personal information. We do not sell personal information.
Cookies
We use cookies for three things:
- Authentication, if you have an account (Supabase auth cookie)
- Analytics (Google Analytics cookies)
- Payment session continuity (Stripe sets cookies on its checkout pages)
You can block cookies in your browser settings. Blocking the auth cookie will sign you out. Blocking analytics cookies has no effect on functionality.
Security
All traffic is encrypted in transit via HTTPS. Data at rest is encrypted by our infrastructure providers (Supabase, Stripe). Service-role API keys are stored only on our server and never exposed to your browser. We use row-level security in our database so a signed-in user can only access their own rows.
No service can promise zero risk. If we ever have a breach affecting your data, we will notify you by email within 72 hours.
Children
ATSHack is not directed at anyone under 16. If you believe we have collected information from a child, email us and we will delete it.
Changes to this policy
If we materially change how we handle your data we will update this page and, for material changes, email account holders. The "last updated" date at the top of this page is the source of truth.
Contact
Questions, deletion requests, anything else: contact@atshack.com.